Terms & Conditions

Terms and Conditions

Please read them carefully. By placing an order you indicate your acceptance of our terms and conditions.

Information

• Please ensure you provide a full address for your venue, including post code, contact phone number and the most important, accurate access times.

• Please ask venue access times for us to arrive as early as possible to set up and ensure everything is set ready to go for your event to.

• If we are unable to gain access or find an address due to inaccurate details this may result in cancellation of your order. We usually have various functions to attend in any one day with a closely timed diary slot for your event.

Payment

• A non-refundable deposit will be required at the time of booking. The amount will be agreed prior to booking depending on the size of your order. This ensures that we can book the date of your function and protect you against any future prices increase.

• If you are unsure of your exact order we are always happy to take a deposit and there-after, you can confirm to us nearer the date of your function what décor you require for your event. This enables us to book a diary slot for you for that day without your complete order for that event.

Cancellations

• All deposits are non-refundable.

• Balances are payable 3 week before your event.

• Orders may be cancelled via phone or on our social media accounts with the following conditions:

-Cancellations made 5 days before the pick up or Delivery Date (set up date) Will receive a full refund except for the deposit if paid full.

-Cancellations made between 1 and 3 days before the pickup or Delivery Date (set-up date) will receive a 50 % refund.

-Cancellations made within 24 hours of the event date will receive no refund. These cancellation policies are set as we may have already completed your Event props order.

Changing an order

• Orders may be changed 10 days prior to your pick up or Delivery date

(Set up date).

Please help protect the environment. After your event has finished please ensure that you, the customer, guests, party members, hotels or venue staff do not release any balloons outside and dispose of these in the appropriate recycling facilities.

Thank you, Jess xx